Rakita Book Demo
Agents

More questions.
More channels.
Less waiting.

Rakita agents work across your knowledge and tools — turning questions into answers, and answers into action.

Rakita Agent
Web widget · online
Live
Where's my order #4821?
Your order shipped and arrives Tuesday. Tracking is on its way to your email.
Help Center Orders API
Tool: Order status ✓
Shipped · arrives Tue
One agent, every channel

Meet customers and teams where they already are.

Set up one agent; switch on the channels you need. No separate build per surface.

Web widget
Embed the agent on your site or app; end-user identity is forwarded securely.
Slack
Bring the agent into your workspace as a bot.
WhatsApp
Reply on WhatsApp via the Meta Cloud API.
WhatsApp (QR pair)
Connect a number directly by scanning a QR — no Meta setup.
Telegram
Run the agent as a Telegram bot.
Instagram
Answer DMs and comments via the Meta Graph API.
What an agent can do

An agent that acts, not just talks.

Beyond answering, agents call tools to get real work done — every call logged and cost-tracked.

Knowledge retrieval (RAG)
Answers grounded in your own documents, with sources — so it stays accurate instead of guessing.
Memory
Remembers facts about each user across sessions and channels, so conversations pick up where they left off.
Send email
Drafts and sends email on the user's behalf — confirmations, follow-ups, handoffs.
Call your systems
Fires actions to your APIs (create a ticket, update a record); queued and retried so the chat never stalls.
Page navigation
Guides the user around the page or app the chat is embedded in.
Human escalation
Hands off to a person the moment something needs judgement — with full context.
Apps

Capabilities are apps you switch on.

Turn an app on and its tools appear to the agent — no engineering per feature. Build your own when you need something custom.

Knowledge / Datasources
Upload documents; the agent retrieves and cites them in answers.
Shopify
Answer product and stock questions, browse collections, and report order status and tracking in real time.
Mailer
Send email through Rakita's shared service, your own SMTP, or a Gmail address.
Webhook
Fire a JSON POST to your endpoint — queued in the background and retried on failure.
External datasets
Attach a small JSON catalogue the agent can scan in full (e.g. a price list, a store directory).
Memory
Long-term, per-user memory across sessions and channels.
Host navigation
Let the agent redirect the page hosting the widget (domain-allowlisted for safety).
Build your own
A clean app contract means your team can add new tools and integrations on the same foundation.
Extensible by design
Use cases

Put to work, end to end.

01

Customer support that resolves

Deflect the routine without losing quality. The agent answers from your help docs (grounded + cited), checks order and shipment status via Shopify, and escalates anything that needs a person — with the full thread attached.

Outcome — faster first replies, fewer tickets reaching the team, no after-hours gap.
02

Lead capture & qualification

On your website, WhatsApp and Instagram, the agent answers product questions, qualifies the visitor, pushes the lead to your CRM via a webhook, and sends a follow-up email.

Outcome — every inbound conversation captured and routed, day or night.
03

Internal helpdesk (HR / IT / ops)

Inside Slack, the agent answers policy, HR and IT questions from your internal documents, remembers each employee's context, and files a ticket to your system when needed.

Outcome — your team stops answering the same questions and gets time back.
Who it's for

Built for the people who own the outcome.

Support / CX lead
Customer experience

Drowning in repetitive questions and stretched across channels. Wants deflection without robotic answers or dropped escalations.

Gets — grounded, on-brand replies, clean human handoff, and a full audit trail.
Business-unit owner
HR, ops, marketing

Wants an assistant trained on their own docs, live on their channels — without waiting on engineering.

Gets — self-serve setup, no code, compose apps and channels, live in days.
IT / platform owner
Security & governance

On the hook for security, cost and governance across every team that wants an AI assistant.

Gets — tenant isolation by design, capability-based access, per-turn cost logging, all on one platform.

Put an agent to work this week.

Trained on your knowledge, connected to your tools, live on every channel.

Get a demo