Rakita Book Demo
Social Media Moderator

Less noise.
More connection.
Always on-brand.

Social brings every comment, mention, DM and review into one inbox — AI handles the routine in your voice, and routes only the moments that need a human to you.

Unified inbox
All accounts · live
24 new
SPAM Free followers click here 🔥 Hidden
PRAISE Best support I've had, thank you! Liked
LEADDo you ship to Germany? Price?
Yes! We ship to Germany in 3–5 days. I've sent pricing to your DMs 💬
Approve & send
Every interaction, sorted and handled

The flood, turned into a tidy inbox.

Each item runs the same pipeline, then acts on your rules.

01
Collect
Every comment, mention, DM and review lands in one inbox, de-duplicated, in real time.
02
Classify
AI tags each item — spam, toxic, hate, lead, support, praise — and reads its sentiment.
03
Draft
Writes an on-brand reply, grounded in your own knowledge.
04
Act
Your policy decides per type: auto-reply, hide, delete, like, escalate or ignore.
05
Hold
Anything uncertain is held for a human — automation never overrides a hold.
Every social surface, one inbox

Stop living in notification tabs.

Connect your accounts and moderate them all from one place.

Instagram
Comments and DMs, answered from one queue.
LinkedIn
Brand-page interactions, unified.
X
Mentions and replies in the same inbox.
Google Business
Star reviews, moderated by rating.
YouTube Live
Live chat moderated as it scrolls.
One unified moderation inbox
Live Chat Moderation

Keep your live chat clean — in real time.

When you go live on YouTube, Social moderates the chat as it scrolls — spam, hate and trolls are removed and the author banned automatically, while real questions and complaints are pulled into a live console so you never miss the comment that matters.

Moderates as it scrolls
Reads your live chat in real time and acts in the moment.
Auto-remove & ban
Obvious spam and abuse are deleted and the author banned instantly.
Questions & complaints, surfaced
Real questions and complaints are captured into a live panel to answer on stream.
Fails safe
Anything uncertain is held for a one-click human action; nothing borderline is auto-banned.
Live Moderation Console YouTube Live
Live chat
M
mert_42 when does the giveaway start??
S
spam_bot91 free v-bucks → claim.ru/win spam
A
ayse.k great stream today! ❤️
?
anon_user [hate speech] banned
D
deniz.y will there be a discount code?
C
caner audio keeps cutting out for me
X
xtrollx this whole thing is garbage 🤮 banned
B
burak which plan covers live chat?
M
mert_42 when does the giveaway start??
S
spam_bot91 free v-bucks → claim.ru/win spam
A
ayse.k great stream today! ❤️
?
anon_user [hate speech] banned
D
deniz.y will there be a discount code?
C
caner audio keeps cutting out for me
X
xtrollx this whole thing is garbage 🤮 banned
B
burak which plan covers live chat?
Questions3
When does the giveaway start?
mert_42
Will there be a discount code today?
deniz.y
Which plan covers live chat?
burak
Complaints2
Audio keeps cutting out for me.
caner
Checkout page gave an error.
selin.a
Not just keywords

AI that understands the message.

Classifies every item
Spam, toxic, hate, lead, support, praise — so each one gets the right treatment.
Reads sentiment
Positive, neutral or negative on every interaction, so trouble surfaces early.
Drafts on-brand replies
Grounded in your own documents, written the way your team writes.
Threads conversations
DMs are grouped into conversations, not scattered messages.
As hands-off, or hands-on, as you want

You set the rules; Social follows them.

Confident, routine work flows through; anything in doubt waits for you.

Per-type policy
Map each kind of message to an action — auto-reply, hide, delete, like, escalate or ignore.
Fails safe
Uncertain classifications or weak knowledge matches always hold for a human — policy can never act over a hold.
Learns your voice
Every few approved replies, Social updates a brand-voice profile from your edits, so drafts sound more like you over time.
Spam & hate, gone
The noise is handled automatically, so your team only sees what matters.
Brand-safe by design

Trust & control.

Human in the loop
The default for anything that isn't clearly routine — nothing risky goes out unseen.
Full audit
Every resolved item is on record, with whether a human or the system acted.
Your knowledge, grounded
Replies draw on datasources you control; weak matches force review.
Org-isolated data
Each organization's accounts and inbox are fully separated.
Single sign-on
Login is gated by Rakita platform SSO.
Use cases

Clean the noise, catch the leads, answer everyone.

01

Kill spam and hate on autopilot

Your policy hides or deletes spam, toxic and hateful content the moment it lands — no moderation shift required.

Outcome — a clean, safe feed, around the clock.
02

Turn comments into conversations

Leads and support questions get on-brand, grounded replies — you approve, or let the confident ones go.

Outcome — faster responses, more captured leads, less manual triage.
03

Respond to every review

Google Business reviews get warm, rating-aware responses drafted for your approval.

Outcome — every customer heard, your rating reputation tended.
Who it's for

Built for everyone minding the feed.

Social / community manager
Day to day

Buried in comments and DMs across platforms, unable to keep up — and afraid of missing the one that matters.

Gets — one inbox, the routine handled, and only the moments that need a person surfaced.
Brand / marketing lead
Brand voice

Worried about brand voice at scale and about a crisis slipping through unseen.

Gets — on-brand replies that learn your voice, fail-safe escalation, and sentiment as an early-warning radar.
Customer-care lead
Service

Knows DMs and review complaints are support tickets in disguise.

Gets — leads and support answered from your knowledge, with a full audit trail.

Tame your social inbox.

Every comment, DM and review — classified, drafted and handled in your voice, with humans on only what matters.

Get a demo