Rakita Book Demo
Marketplace Moderator

More answers.
Less waiting.
Sharper listings.

Marketplace drafts grounded replies to every buyer question across Trendyol, Hepsiburada and more — then turns those questions into insight on what buyers want and what your listings are missing.

Question queue
Trendyol · 1 of 38 waiting
~5s draft
Is this kettle compatible with 110V outlets?
AI draft
This model runs on 220–240V only and isn't compatible with 110V outlets.
Product data Past answers
Approve & publish
Sentiment
Neutral
Theme
Voltage / specs
Question in, answer out, insight gained

A loop that answers and learns.

Every buyer question is handled and then put to work.

01
Collect
Polls each marketplace for new buyer questions and pulls them into one queue.
02
Draft
Writes a reply grounded on your product data and past answers — with sources shown.
03
Approve
A human reviews, edits, and approves — or lets high-confidence replies auto-publish by your rules.
04
Publish
Sends the answer back to the marketplace, fast enough to keep your SLA.
05
Learn
Tags sentiment, distills themes, and feeds approved answers back so drafts keep improving.
All your marketplaces, one queue

Stop tab-hopping between seller panels.

Every buyer question, from every marketplace, in a single inbox.

Trendyol
Buyer questions pulled in and answered in one place.
Hepsiburada
Same queue, same workflow.
İdefix
Connected and unified.
N11
All in the one inbox.
One unified question queue
Grounded, on-brand, reviewed

Answers you can trust.

Grounded drafts
Every reply is built from your product data and past answers — with the sources shown, not guessed.
Your voice
Answers match how your team actually writes, kept consistent across thousands of questions.
Human in the loop
Approve or edit before anything publishes; weak or uncertain matches always wait for a person.
Continuous learning
Approved answers train the next drafts, so quality climbs over time.
The part most tools miss

Your buyer questions are a goldmine.

Marketplace turns the daily Q&A flood into a clear read on your customers and your catalog.

Seller voice
Hear what buyers actually care about — recurring themes and concerns across all your questions.
Catalog gaps
An AI report on what's missing or unclear in your listings — the gaps that drive repeat questions.
Sentiment
Every question tagged positive, neutral or negative, so you can spot trouble early.
Daily digest
A daily summary by email and Telegram, with one-tap links to anything waiting for approval.
Use cases

Answer, fix, and learn — at scale.

01

Never miss a buyer question

Drafts are ready in seconds across every marketplace; your team approves and publishes without living in five seller panels.

Outcome — faster replies, SLAs met, no question left waiting.
02

Fix what your listings are missing

The catalog report surfaces the gaps and ambiguities that make buyers ask in the first place.

Outcome — clearer listings, fewer repeat questions, better conversion.
03

Hear your customers at scale

Thousands of questions become themes and sentiment you can act on.

Outcome — product and merchandising decisions grounded in what buyers actually ask.
Who it's for

Built for the team behind the storefront.

Marketplace / e-commerce manager
Business unit

Juggling several marketplaces and drowning in buyer questions, with SLA clocks ticking.

Gets — one queue, grounded drafts in seconds, and SLAs met without the tab-hopping.
Customer-ops / support lead
Service quality

Wants speed without sacrificing quality or brand voice.

Gets — human-in-the-loop approval, consistent on-brand answers, and a full history.
Category / merchandising manager
Catalog

Wants to know what buyers keep asking and what the listings are missing.

Gets — seller-voice themes, catalog-gap reports, and sentiment trends.

Answer every buyer. Learn from each one.

Grounded replies across every marketplace — and insight on your customers and your catalog with every question.

Get a demo